Delivery & Returns
We aim to ship your order within 1 business day of purchase with Fedex, unless specified otherwise, and pending availability and credit verification. Please be aware that all deliveries require a signature for delivery.
- Republic of Ireland 1 - 2 days
- Mainland UK& Northern Ireland 2 - 3 Working Days
- Rest of World 5 - 7 Working Days
Please note that international shipments are subject to customs clearance which can cause delays out of our control.
As part of routine inspections carried out by US Customs, orders valued over $2,500 may be subject to a further information request via our nominated courier including the shipping receiver's IRS number. This is a routine requirement requested by US Customs for clearance of the shipment.
For customers outside of the EU, all orders are shipped with Import Duties & Taxes unpaid. Therefore, customers will be contacted by our nominated courier in advance of delivery for collection of these fees which are payable directly to the courier. Duties and taxes are non-refundable.
We are able to offer shipping to the following countries;
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Lativia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Rest of World
USA, Canada, Hong Kong, Japan, Malaysia, Singapore, Thailand, Australia, Bahrain, Israel, New Zealand, Qatar, Saudi Arabia, UAE
Please note that even for countries which we will deliver to, there may be specific exclusions relating to individual items or restrictions on certain items dependent on the country of export/import. Other destinations may be available on request, please contact us on Tel: +353 857084858 or Email: firstname.lastname@example.org
If you are unhappy with your Luisa Verling online purchase, we will be happy to arrange an exchange or full refund within 30 days - please note that this policy does not apply to in-store purchases. Please contact us straightaway - email@example.com with details of your online return request.
We will only accept goods that are unworn, undamaged and in the original Luisa Verling packaging. Please be aware that we cannot refund import duties or taxes on international deliveries and that bespoke or engraved pieces cannot be refunded.
If you would like to cancel an order before it has been dispatched or if you find a fault with your purchase, please contact us at or firstname.lastname@example.org.
WE RESERVE THE RIGHT TO DECLINE ANY ORDERS.